Pupster Privacy Statement
Pupster is owned and operated by Pupster Inc. (hereinafter collectively referred to as “Pupster”, “the Company”, “we” or “us”). The Company takes your privacy very seriously. We provide this Privacy Statement to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of https://www.thepupster.com (the "Site") and our Applications for mobile devices (the "Applications"). Unless otherwise defined in this Privacy Statement, terms used in this Privacy Statement have the same meanings as in our Terms of Service (https://www.thepupster.com/tos).
This Privacy Statement, as amended from time to time, applies only to information that you provide to us through the Site and Applications. Please note that the Site and Applications may contain links to other websites. If you click on a link to another website, this Privacy Statement will not apply to any information collected on that website. The Company is not responsible for the privacy practices, security, or content of these other websites, and we recommend that you read the privacy policies of each website that you visit.
The Collection of Information
Our principal goals in collecting information are to provide and improve our Site, Applications, services, features and content, to administer your use of the Site and Applications (collectively, the "Service") and to enable Users to enjoy and easily navigate the Site and Applications. The types of information that we collect include:
Information You Provide To Us
Personal Information: You may browse the Site and Applications without providing any personal information. However, when you register for and use the Service, access certain content or features, or directly contact the Site or Applications, you must provide us with your name and email address. We may ask you to also provide additional personal information, including but not limited to your password, location, phone number, account preferences, tastes and preferences, images, and any other information we consider relevant for the adequate use of the Service. You may also provide information about your pets in order to obtain a better experience using the Service.
Billing Information: Registration for the Services is free, but once you start engaging with an Expert, you might be required to provide your credit card number, billing address and other billing related information.
Social Media Information: You may register and log in to the Service using your existing account in third party websites, such as Facebook. We may collect basic personal information from these accounts, such as your name, email address and profile picture.
Information Collected Automatically
When you visit and interact on the Site or Applications, certain information is collected automatically, including:
Non-Identifying Information: We collect other non-identifying information you provide as part of the registration, administration and personalization of your User Account (e.g. account preferences) (“Non-Identifying Information”). We may combine your Personal Information with Non-Identifying Information, and aggregate it with information collected from other Users to provide you with a better experience, to improve the quality and value of the Site, Applications and Service and to analyze and understand how our Site, Applications and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.
Log Data: When you visit the Site and Applications, whether as a User or as a non-registered user, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our Site and Applications, pages of our Site and Applications that you visit, the time spent on those pages, information you search for on our Site and Applications, access times and dates, your location, and other statistics. We use this information to monitor and analyze use and functionality of the Site, Applications and the Service, to increase our Site and Applications’ functionality and user-friendliness, and to better tailor our Site and Applications to our visitors’ needs.
Web Beacons: Our Site and Applications may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site and Applications are used. We may also use web beacons in our emails, to let us know when emails and links have been opened by recipients. This allows us to gauge the effectiveness of our User communications and marketing campaigns.
Use of Your Information
We use Personal Information in order to provide our Services to you, and for those purposes disclosed to you in this Privacy Statement or at the time the information was collected, or with your consent. We use information for one or more of the following purposes:
Communications: We may use the contact information that you provide to send you communications or information about your account or changes to the Site, Applications or Service (including changes to the Terms of Service and this Privacy Statement).
User Accounts: We use the information we collect at registration to create your User Account. Expert Accounts’ information will be publicly visible to all Seekers, but Seekers Accounts’ information will only be visible to Experts that Users wish to engage with.
Listings: If you create a Listing, we may publish, use, share or otherwise disclose the Content of that Listing publicly via the Site and Applications and may enable third parties to publish the Listing on their websites.
Marketing: We may also use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of these marketing related notifications at any time by sending us an email or by clicking in the Unsubscribe button found at the bottom of our newsletters. Please note that it may take up to 10 business days for us to process opt-out requests. Please also note that we may also use your Personal Information to contact you with information related to your use of the Service; you may not opt out of these notifications as long as your User Account remains active.
Request Fulfillment: We may use the information that we collect to fulfill your requests for products, services and information. For example, we may use your information to respond to your customer service requests.
Data Analysis: In order to learn more about how our Site, Applications and Service are used, we aggregate and analyze the data we collect. We may use the information, for example, to monitor and analyze use of the Site, Applications and Service, to improve the functionality of same and to better tailor our content and design to suit our visitors’ needs.
Other: We may also use your information where we believe necessary to comply with the law or to protect the safety or Property of the Company, or others affiliated of third-party entities.
Information Sharing and Disclosure
Other Users of the Service: If you choose to connect with an Expert, that Expert will have access to your name and information contained in your User Account, and to any other information you choose to communicate with that particular Expert. We are not responsible for any of your communications with Experts, or their use of your information after you have connected with them.
As an Expert, the User Account information contained in your profile will always be visible for Seekers.
Affiliates: We may share your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with commercial partners and businesses that are legally part of the same group of companies as the Company, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Service, as well as Affiliates' own services, and to provide you with what both the Company and its Affiliates consider to be relevant services and experiences.
Third-party advertisers: We may also share certain information, such as cookie data, with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
Analysis: We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling, payment processing, customer service and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
Service Delivery: We may employ third party companies and individuals to perform Site-related services, including maintenance services, database management, web analytics, data processing and email and text message distribution. These third parties have access to your information only to perform these tasks on our behalf.
Corporate Transaction: We may share information about you in the event that the Company is acquired by or merged with another company or a similar corporate transaction takes place, or in the event of a bankruptcy or some other transfer of assets.
Investigations: We may share information about you to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety or other rights and interests of any person, violations of the Company’s Terms of Service, or as otherwise required by law.
Compliance with Laws: We may share information about you to respond to subpoenas, search warrants, judicial proceedings, court orders, legal process, or other law enforcement measures, to establish or exercise our legal rights, or to defend against legal claims.
All registered users can post content, such as ratings, to our Site or in our Application. If you post content, all of the information that you post will be available to all visitors to our Site and users of our App. If you post your own content, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy.
Updating and Deleting Your Personal Information
All Users may review, update, correct or delete the information in their User Accounts at any time. However, you will have to contact the Company at email@example.com in order to edit some pieces of information from your User Account and to deactivate your User Account. Please note that, if you deactivate your User Account, it is possible that some or all of your User Content on the Site and Applications will remain publicly viewable via the Site and Applications. Please see below for privacy contact information.
Security and Data Retention
To protect your privacy and information, the Company has implemented reasonable security measures to protect the data we collect. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions or concerns about security on our Site and Applications, you can contact us at firstname.lastname@example.org.
Sharing Personal Contact Details
All communications, information and files exchanged should be performed exclusively using the Company’s Services. Requesting or providing email addresses, Skype/IM usernames or other personal contact details (other than your name) through our messaging system is strictly prohibited.
The Company may transfer your personal information across national borders. You understand and agree that your personal information may be transferred to and processed by the Company and its service providers and other third parties located outside of your country of residence, including in countries such as the United States, which may not provide an equivalent level of data protection laws as the laws in your country of residence. Information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in these countries, and it may be stored and otherwise processed outside your country of residence. By using the Site or Application, or providing us with your information, you consent to the potential collection, transfer, storage, and processing of information in other countries.
We will make available to you any of your personal information that we have collected, used or disclosed upon request. Please contact us at email@example.com.
Updates to This Policy
By using the Site, Applications and Service you are accepting the terms of this Privacy Statement, as it may be amended from time to time. Please check the date of this Policy each time you visit to ensure that you are aware of the most current version. If you do not agree to the terms of this Policy, please do not use this Site, Applications and Service.
We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your User Account) or by means of a notice on the Site and Applications prior to the change becoming effective. We will also update the “Last Updated Date” at the top of these Terms. We encourage you to periodically review this page for the latest information on our privacy practices.
Addressing Your Concerns
We are accountable for our compliance with this Privacy Statement and the Personal Information under our control. We have implemented policies and practices to give effect to this policy, including training and communicating with our employees the importance of privacy. We regularly monitor our procedures and security measures to ensure that they remain effective and that they are being properly administered. If you have questions or suggestions or wish to contact our Privacy Officer, please contact us at:
Mail: PO Box 9328 Whittier CA, 90608